What to include
If a number on our site doesn’t match your ticket or the operator’s page, send the game, the draw number and what you expected to see. A screenshot helps. We check against the operator’s published result and correct the page the same day if we got it wrong.
What we can’t help with
We aren’t a lottery operator or ticket seller, so we can’t check whether a ticket has won, pay a prize or look up an account. For those, contact the operator you bought from: The Lott in most states and territories, or Lotterywest in Western Australia.
If gambling is causing you or someone close to you trouble, Gambling Help Online is free and confidential, 24 hours a day, on 1800 858 858 or at gamblinghelponline.org.au.